My biggest issue with my dealer is the satisfaction survey. Every visit they tell me the same thing "You will receive a survey in the mail. Please respond with a five to let us know what a great job we did." I have this creepy feeling that I've secretly been hypnotized during the encounter. I half expect to hear the guy in overalls preface this request by pulling out a pocket watch and saying "Look deeply into my eyes, you are now getting sleepy..... and finish with.....when I count to three and snap my fingers you will never remember we talked." I like to call this the Tasty China Restaurant syndrome. If you've got to tell me the auto service is good or the food is tasty than there is a problem. Those are the sort of things I should be able to figure out on my own.
The second issue I have with the dealership is the upselling. I ask for an oil change and he asks me if I want fries or a new muffler with that. I think I might try this at work one day. Okay sir, I see we have you scheduled for a hemorrhoidectomy today. Well aren't you lucky to come in today during our secret sale! Our doctors are slashing hemorrhoids and prices for the next 4 hours only. That's right, if you sign right now you can also get a cataract surgery for half price. No cataracts? No problem, we can substitute a liver biopsy for no additional charge. BTW would you like fries with that?
Actually the sales associate I worked with today was very nice and professional. He didn't even remind me about the survey! Of course when I get the survey I'm going to give him a five. In fact I think I should go check the mailbox and make sure I haven't missed the survey. I absolutely must make sure he gets a five. Why am I so sleepy and hungry? I could really use some fries and another oil change right about now.
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